Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Every assistance request you submit to us will be attended to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email calls for further assistance from a server administrator, we will without delay forward it and leave a note to let you know that your issue is being examined. If you order the Optional Managed Services package, any of the server management tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • An Outstanding Tech Support Service

  • If you need any assistance with our Online Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, don’t hesitate to get in touch with our client support staff at any moment through the ticketing system. Also, should you need assistance managing your server, you can order the Optional Managed Services package, that includes Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and rebooting services, backup hard disk drive storage space, etc.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Online Control Panel with a fully detailed knowledgebase, which offers elaborate explanations of its features and functionalities. Furthermore, we have created in–depth video tutorials that will further disclose to you how to perform a given task or troubleshoot a regularly experienced problem. All the help articles and the tutorial video clips are easily accessible from each Online Control Panel section via the Videos and Help buttons in the top right corner.