Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Warranty

  • Each ticket that you post to our technical assist staff will be answered within up to one hour. All normal requests shall be replied to as quickly as possible. Nonetheless, if the assistance request you have sent us calls for assistance from a skilled admin technician, we will forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Customer Assist Service

  • We are on–line for you night and day to provide help and customer support as well as to help you with any problem that you may come across while you are monitoring your virtual server. We’ll assist you with all pre–installed software, like your OS, server admin panel (in accordance with the VPS type) and the Online Control Panel made solely by us.

  • Intuitive help center

  • An Educational Help Section

  • In the Online Control Panel that is included totally free in your virtual server, you can easily find an interesting Help zone, containing all you need to be informed on when administering your web pages and applications. We have incorporated a wide range of how–to articles and reviews and video tutorials that display the fundamental web site supervision responsibilities in an easy to comprehend fashion.