The accessibility to the customer and technical support that a shared hosting company offers will tell you a lot for the services they provide too. In case you're allowed to use only emails and tickets, you have almost certainly discovered a reseller and not the web hosting provider. When this is the case, you may have to wait for several days so as to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual website hosting company for further assistance. If the supplier can provide several options for communication with short response time available at any moment, they are almost certainly the top provider, not just a reseller. Therefore you will receive prompt assistance and top-notch support because they'll have direct access to the servers where your account is. No matter what the problem - technical or sales, it is always much better to have the option to get hold of your web hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Hosting

We offer 24/7 billing, customer and technical support for all our Linux shared hosting packages. Even if you are not our customer yet and you have some questions, we will assist you right away and supply you with the needed info, to give you the choice to make the very best decision when you acquire your new website hosting account. We are available any time, including weekends and holidays, and we offer multiple means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have several telephone numbers worldwide, so you're able to call the one which is closer to you. The max response time for your emails and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for several days to receive assistance for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you can reap the benefits of our 24/7 support services even on public holidays. All of your sites will be available at all times and so will we. With quite a few connection options, you're able to select the optimal method to get in touch with us and learn more about our solutions if you do not have an account yet, or request assistance if you are already one of our customers. You are able to phone us, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time warranty, even though it hardly ever takes more than 20 minutes to get assistance regardless of the complexity of the issue. Using our customer and technical support services, we'll be available for you anytime you need us, not several days afterwards.

24/7 Customer Support in VPS Web Hosting

Every single virtual private server package that we provide features 24/7 customer and tech support, therefore if you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you will be able to contact us at any moment, even weekends and holidays. For your convenience, we offer different methods of communication - phone support with several local numbers around the world, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it will be much easier to monitor what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to get help. When you acquire the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour max response time guarantee, you will take advantage of extremely fast support when you purchase a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result every time you open a support ticket from your billing account or you send an email related to any problem with your server or the pre-installed software on it at any time of the day, you'll receive an answer within 1 hour, even during holidays. Our ticketing system is the best option when the issue involved needs a longer period of time to be solved or when it needs to be forwarded to our admins, as it's easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live agent via our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and just like the regular support, this service is available 24/7 as well.