Lots of individuals who start using their first hosting account, or switch companies, frequently have questions in regards to how certain tasks are performed or bump into problems when setting up various things, including e-mails, website settings, etc. This is why, some hosting providers have compiled documentation with the most standard questions and problems so as to help their clients get information quickly and easily. Consequently, the tech support staff members can spend more time on actual issues that certain clients may be facing, as the solution for the smaller things will be available online and clients can easily resolve them without touching base with the support staff. Having exhaustive documentation is pretty important, especially for new users without any practical experience at all, because the web hosting service entails a huge number of functions and lots of individuals can become puzzled about what to do. A good information repository can both help you carry out the tasks that you want and get to know how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting packages that we offer include a comprehensive knowledge base where you can find all you need to know in regards to your web hosting account. Regardless of whether you desire to set up a brand-new MySQL database, to redirect a domain name using an .htaccess file or to set up an email account on your desktop PC or mobile phone, you can just check our help articles and all the info that you need will be there. When you open a certain section of your Hepsia Control Panel, you will see articles that are dedicated to the functions that can be accessed through it. In case you wish to see the whole list of articles and get acquainted with all the functions that Hepsia offers, or only to read generic info about the hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our absolute best to cover any predicament that you might face, but in case you don’t find the information that you desire, you can always touch base with us, as our help desk support team is available to you 24 hours a day.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated packages come with thorough online help documentation where you will see information about all the features that our created-developed Hepsia Control Panel comes with, plus solutions to various questions and predicaments that you might bump into. All user guides contain in-depth instructions, which is the reason why you won’t have to worry about overlooking something in case you’re planning to export a MySQL database, for instance. The troubleshooting articles include a range of likely causes of particular problems and the solution for each one of them, so in case you’re not able to send email messages although you have the correct outgoing mail server settings, for instance, you can quickly discover what the reason could be and correct the issue with two or three clicks of the mouse in your email client. As the Hepsia Control Panel offers quite a lot of features, you will be able to find relevant articles in each section. In case you prefer to examine all help articles, click on the Help link, which is located in the top right corner of the window.