A ticketing system is the most widespread medium of correspondence that web hosting providers offer to their customers. It’s typically part of the billing account and is the most efficient way to resolve a problem that takes some time to examine or that needs to be forwarded to an admin. Thus, all comments given by either party will be kept in one and the same location in the event that someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than two accounts in order to accomplish a particular procedure or to contact the company’s technical support team. In case you’d like to manage a couple of domain names and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Also, it can take a considerable amount of time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket whilst browsing through your files or configuring different account settings. The ticketing system is being monitored 24x7 by our client service team members and the response time is no more than 1 hour, but it rarely takes more than 20 minutes to obtain support. In stark contrast to some other hosting providers, we don’t charge more for using the ticketing system, so you can contact us as often as you like and request information relating to any technical or billing problem. In addition, you can read a selection of educative articles, which will help you fix the commonest obstacles on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated packages, which means that you will not require a different support platform to touch base with our client support staff – you can do that on the spot as soon as you confront a challenge. Posting a new ticket takes a couple of clicks and tracking down an older one is just as simple. With our clever search filter, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any point in time since our help desk support staff representatives are working 24 hours a day, 7 days a week, 365 days a year and answer in less than one hour, even though it rarely takes this much to obtain support. With Hepsia, you’ll have everything in one place and you can just forget about needing to log in and out of two or more platforms to resolve a simple issue.